Hi Marc, you can do this with the Webadmin; go into RED Management / [Server] Client Management and turn the Status to "off". Then the red_tunnel will be shut down and the RED reboots. After you turned it back "on" it shall come back. Greetings, Andreas
If the problem is that the RED isn't communicating with the central Sophos box, then changing the settings on the Sophos box WebAdmin will have no affect.
I've seen it before were I can ping the RED from the office hosting the main Sophos router, but the RED for some reason no longer tries to update from the main router. In cases like this, some way of remotely accessing the RED directly to force a reboot would be helpful!
If the problem is that the RED isn't communicating with the central Sophos box, then changing the settings on the Sophos box WebAdmin will have no affect.
I've seen it before were I can ping the RED from the office hosting the main Sophos router, but the RED for some reason no longer tries to update from the main router. In cases like this, some way of remotely accessing the RED directly to force a reboot would be helpful!
