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Red problem after 9.104-17 update

This weekend,  I installed 9.006-5.1 on new hardware, imported my 8.x config,  reconfigured a few things (enabled uplink balancing) and tested.

Everything looked good so I went ahead with the available firmware updates, bringing the UTM to 9.104-17.   After a scare from seeing  25 of 30 REDs fail to come back up, I realized they were also getting firmware updates.  after 30-40 minutes, all of the REDs were up, however one of them is still reported by the console as being down, even though the tunnel is actually up.

The logs show the standard ping/response and the tunnel works but the console continues to report it as down with a last contact time of around 10 secs.

Any ideas?  Everything else seems to be working great.

I have a mixture of v1-v3 REDs.  I'm not entirely sure which version this particular one is.


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  • Hi 

    In that case I recommend you to involve the support .

    All my best
    Gilipeled.

    Gil Peled.

    CEO- Expert2IT LTD.

    SOPHOS Platinum Partner.

    Gil@expert2it.co.Il.

  • Hi 

    In that case I recommend you to involve the support .

    All my best
    Gilipeled.


    I agree... it sounds like you might have had a unit "brick" itself during the firmware update, maybe bad flash on the device, etc.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • Hi 

    In that case I recommend you to involve the support .

    All my best
    Gilipeled.


    I agree... it sounds like you might have had a unit "brick" itself during the firmware update, maybe bad flash on the device, etc.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

    --------------------------------------

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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