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RED Install

Hi,

I have UTM v9 with last updates and I would like to test a RED 10.

I activated the RED in the Web Admin and I followed the instructions from the v9 admin guide manual but the RED doesn't work.

I don't know what I forgot to configure. I created a new interface for RED and a new dhcp server for it.

In Dashboard, state interface reds1 is Up but Link is Down. The wan, system, router, internet led are green, but tunnel led is blinking...

I try the RED Alert tool but diagnostics show unable to connect to RED service on host .(port 3400)

I opened this port on my dsl modem but it wasn't better.

Could you please help me?

Kind regards

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0 BAlfson over 12 years ago

Hi, 07, and welcome to the User BB!

Where is the RED located relative to your Astaro? It's not physically, directly connected, is it?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 zero7 over 12 years ago in reply to BAlfson

Hi Bob,

RED is directly connected to my modem.
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0 BAlfson over 12 years ago

(chuckling) And, where is your UTM 9 relative to your modem?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 zero7 over 12 years ago

My UTM is connected to a DSL Modem and the RED is connected to another DSL Modem. Is that not good?
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0 treskaan over 12 years ago

can you ping to "red.astaro.com" from the RED side??
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0 zero7 over 12 years ago

Yes I can ping red.astaro.com. I launched Red Alert with my UTM Hostname, host is resolved but Unable to connect to RED service on host (port 3400)
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0 BAlfson over 12 years ago

From the Support Downloads page, grab the RED Re-flashing utility and see if that helps.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 zero7 over 12 years ago

I tried it, hostname was resolved but it say unable to connect to RED service on host .(port 3400)

Do I need to create special NAT rules?
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0 zero7 over 12 years ago

Nodoby can help me?
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0 TheDrew over 12 years ago

I try the RED Alert tool but diagnostics show unable to connect to RED service on host .(port 3400)

I opened this port on my dsl modem but it wasn't better.

Can you give us a bit more information about how your modem & UTM are setup? What does the port rule look like? That you have to port forward from the modem suggests a possible NATing issue.

Bob, Do you know if RED uses anything other then a TCP/UDP connection to port 3400 on the host UTM?
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