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RED Stuck in SELF: (Re-)loading device config

Our ASG claims the RED is online but the live log says:
ASG red_server[####]: SELF: (Re-)loading device configurations

That is all it says...The remote site has been down for a full and Astaro hasn't called in for support. So hopefully they will tomorrow, but in the meantime, any thoughts?

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0 RMcCauley over 12 years ago

It's not wanting to open the .bin with an extracting program, where is windows unzipper/extracter located in Win 7 so I can choose its default?

Whats and access?

We have another RED device I can swap Monday morning. I swapped them on Thursday but that was before the ASG reboot and before the RED got to the normal ping/pongs.

FWIW the Red Alert.exe shot out:

Resolved red.astaro.com to: red-prov-us.astaro.com (184.72.39.13)
Connected to Internet.
UNABLE TO CONNECT TO PROVISIONING SERVER
Resolved host: (IP of ASG)
Connected to RED service on host (port 3400)
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0 RMcCauley over 12 years ago

It's not wanting to open the .bin with an extracting program, where is windows unzipper/extracter located in Win 7 so I can choose its default?

Whats and access?

We have another RED device I can swap Monday morning. I swapped them on Thursday but that was before the ASG reboot and before the RED got to the normal ping/pongs.

FWIW the Red Alert.exe shot out:

Resolved red.astaro.com to: red-prov-us.astaro.com (184.72.39.13)
Connected to Internet.
UNABLE TO CONNECT TO PROVISIONING SERVER
Resolved host: (IP of ASG)
Connected to RED service on host (port 3400)
Cancel
Vote Up 0 Vote Down

Cancel

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