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Reset or reflash RED10 like an APxx

Hallowach2
Today one of our RED Devices suddenly stopped working (no firmupdate or something else - just PLOP -> dead).

Now just the power LED (and the LAN Led if connected) are on and nothing happens. I disconnected everything from the RED, waited a hour and plugged in just the powersupply but nothing happens - just the power LED is on.

According to the blinkcodes sheets the unit isn't booting anymore.
Is there a way to reflash a RED just like an APxx or is there an other way to 'hardreset' such a unit?.

Regards
Manfred

Btw. Best thing about it is, that the warranty ended a month ago .. but that so typical for electronic devices.


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  • 0
    Yeah - I think the magic smoke (nice word - didn't know that one) has left the building. 

    As the device failed and support rejected the rma request, I remembered the line in the offer to buy additional warranty for small bucks - a kicked myself somewhere where it hurts badly that I didn't buy it. If I had bought it the device would never ever have failed.

    Anyway - I think I will buy a new one .... maybe with extended warranty this time ;-)

    Regards
    Manfred
Reply
  • 0
    Yeah - I think the magic smoke (nice word - didn't know that one) has left the building. 

    As the device failed and support rejected the rma request, I remembered the line in the offer to buy additional warranty for small bucks - a kicked myself somewhere where it hurts badly that I didn't buy it. If I had bought it the device would never ever have failed.

    Anyway - I think I will buy a new one .... maybe with extended warranty this time ;-)

    Regards
    Manfred
Children
  • 0 in reply to Hallowach2
    Ah... I realized you were in Germany (or thereabouts)... in reference to the origin of the "magic smoke" reference --- when something shorts out, or blows out, due to overload, etc. -- that's the "magic smoke" that's escaping the device.  [:)]

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

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