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"Lost" RED after 8.300 update

LowEndTheory
I have a RED at a branch location and after updating our ASG to 8.300, I have lost connection. The system light on the RED is flashing red with the rest of the lights flashing green. The logs show:

2012:01:12-01:02:20 asg425 red_server[5912]: SELF: Compiled-in firmware version is 14
2012:01:12-01:02:20 asg425 red_server[5912]: SELF: Rev2 version set to 15R2
2012:01:12-01:02:20 asg425 red_server[5912]: SELF: IO::Socket::SSL Version: 1.31
2012:01:12-01:02:20 asg425 red_server[5912]: SELF: Startup - waiting 15 seconds ...
2012:01:12-01:02:35 asg425 red_server[7106]: UPLOAD: Uploader process starting
2012:01:12-01:02:35 asg425 red_server[5912]: SELF: (Re-)loading device configurations
2012:01:12-01:02:35 asg425 red_server[5912]: ***************: New device
2012:01:12-01:02:35 asg425 red_server[5912]: ***************: Staging config for upload
2012:01:12-01:02:36 asg425 red_server[5912]: SELF: (Re-)loading device configurations
2012:01:12-01:02:43 asg425 red_server[5912]: SELF: New connection from  with ID *************** (cipher AES256-SHA), rev1
2012:01:12-01:02:43 asg425 red_server[7636]: ***************: connected OK, pushing config
2012:01:12-01:02:54 asg425 red_server[7106]: UPLOAD: [***************] Uploaded config to registry service
2012:01:12-01:03:14 asg425 red_server[7636]: ***************: No ping for 30 seconds, exiting.
2012:01:12-01:03:14 asg425 red_server[5912]: ***************: disconnecting
2012:01:12-01:03:32 asg425 red_server[5912]: SELF: (Re-)loading device configurations
2012:01:12-01:03:32 asg425 red_server[5912]: SELF: (Re-)loading device configurations
2012:01:12-07:12:52 asg425 red_server[5912]: SELF: (Re-)loading device configurations
2012:01:12-07:12:52 asg425 red_server[5912]: SELF: unable to fetch red->servers object list
2012:01:12-07:12:52 asg425 red_server[5912]: SELF: (Re-)loading device configurations
2012:01:12-09:23:45 asg425 red_server[5912]: SELF: (Re-)loading device configurations
2012:01:12-09:24:04 asg425 red_server[5912]: SELF: (Re-)loading device configurations

It has just been repeating the SELF: (Re-)loading device configurations for 34 hours. Any suggestions? Will (or did) the RED fall back to DHCP? It will not get an IP because ISP does not give DHCP addresses.


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  • 0
    There might be something meaningful in your logs for Astaro Support that would help them figure out why your ASG told the RED to re-initialize itself, so I hope you have your reseller submit a support request.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    There might be something meaningful in your logs for Astaro Support that would help them figure out why your ASG told the RED to re-initialize itself, so I hope you have your reseller submit a support request.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
  • 0 in reply to BAlfson
    I updated a customer the other day to 8.300 from 8.103, and their RED (which had a static IP address) updated fine... I would definitely get Astaro to look into your situation.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Sophos Platinum Partner

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    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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