SD-RED 20 The specified unlock code does not match this device

Question

Hi , I have deleted my RED configuration of the Firewall and when I set it up again I get the following error message: The specified unlock code does not match this device 
 Has the unlock code changed? Please reset my SD-RED. 
 My SD-RED 20 ID: R20001GCH8HJQ9F 
 
 Thank you. Patrick

FormerMember · Answer

Hi Tetra4 , 
 Thanks for reaching out, and welcome to the Sophos Community! 
 I would suggest you open a support case at support.sophos.com and send me the case number via personal message. We can't share or reset the unlock code for RED on the Community. 
 Thanks,