Hi i just had a problem with my RED device i want to share. The same problem with AP. I tried to connect the RED device with my firewall but faild. With another firewall it worked fine. RED LED error code was No configuration available or firmware update failed. Solution from Sophos support was:
The error is related to pattern failure on Red device.
REDD ERROR: server: Can not do SSL handshake on Socket
Could you please try to update the RED patterns in your firewall?
This can be done by clicking backup and firmware>pattern updates and see if you have any patterns pending and if there is any pattern for RED that you need to install. If you see, install the new pattern and reboot your RED device.
After this try, this :--
1.try disabling and re-enabling the RED service in (System services > RED Tab)
2.try to delete the red interface from GUI and try to readd the RED and test it.
I just want to share this because i wished i could found this solution erlier.
Thanks
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