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Why my UTM does not resolve AWS ELB or example names (google.com)

Arturo Mendoza

Hello

I have a UTM but when wanting to do a Network object, it does not solve the Balancers (AWS ELB) and it does not solve the names like google.com, etc, making the requests in support tools I throw a ping and it does not solve the error of (The ping check did not provide any results, due to a non-existent host name / IP address.)
What can it be or how can it be solved?

 

 



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    Hola, Arturo, and welcome to the UTM Community!

    CentralOps.net did not find an IP for internal-motpag-1450149284.us-west-2.elb.amazonaws.com, nor could I ping it from our UTM instance in AWS.  I had no trouble with google.com.

    How does your setup differ from DNS best practice?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    Hola, Arturo, and welcome to the UTM Community!

    CentralOps.net did not find an IP for internal-motpag-1450149284.us-west-2.elb.amazonaws.com, nor could I ping it from our UTM instance in AWS.  I had no trouble with google.com.

    How does your setup differ from DNS best practice?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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