Drop packages

Aresh, alone among the logs, the Firewall Live Log presents abbreviated information in a format easier to read quickly.  Usually, you can't troubleshoot without looking at the corresponding line from the full Firewall log file.  Please post one line corresponding to those above.

Cheers - Bob

Hi Bob,

Thanks for the reply,

I already check the Firewall log and I have to say I cannot find any extra information, this is the firewall log that corresponding to the live logs,

Also I cannot see that droped packages are udp. or I am looking in the wrong logs?

2017:02:07-14:39:03 securitysrv1-1 ulogd[11961]: id="2001" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped" action="drop" fwrule="60001" initf="eth0" srcmac="54:e0:XX:XX:76:9a" dstmac="00:1a:XX:f0:XX:a0" srcip="132.XX.XX.2" dstip="62.XX.XX.184" proto="17" length="1260" tos="0x00" prec="0x00" ttl="119" srcport="51822" dstport="4012"

Thanks

proto="17" means UDP.  That looks like a gamer to me, but this should have nothing to do with your DNAT of RDP.

Cheers - Bob

I see this line in the log when I access our server that is behind the utm, so it must have something to do with my DNAT rule, otherwise I wouldn't see my IP and port number right?

the DNA rule forward the port 4012 to 3389.

I see this line in the log when I access our server that is behind the utm, so it must have something to do with my DNAT rule, otherwise I wouldn't see my IP and port number right?

the DNA rule forward the port 4012 to 3389.

I will guess that your DNAT violates #4 in Rulz.

Cheers - Bob

The WAN interface has 6 public IP address. this is my DNAT rule, to my opinion this is not in violation with Rule #4. please correct me if I'm wrong.

If the 'Going to' is "External (WAN) (Network)" instead of "(Address)," that could be the problem.  If that is correct, then show a picture of the edit of the "RDP_????" Service.

Cheers - Bob

Look into the RDP Specification. It uses TCP and UDP on 3389 if the server and client is supported.

https://blog.workinghardinit.work/tag/rdp-8-1/

Hi Thomas,

Thank you for the nice artical, it was realy good information, becuase we are going to migrate our Rdgateway to server 2012 R2.

 But our issue is droping UPD packages when accessing an server 2012 directly (on different port number) we dont use Rdgateway to access the server.

Thanks

It dont goes to the External (WAN) (Network) but to IP address

Also as you can see the service does not use any UDP. It looks like that this drop UDP heppens only when we accessing the serve 2012! when we accessing the  server 2008  I can not see any drop UDP from my IP address.

That was the other possibility as UThomas suggested.  Make a new Service with TCP/UDP and you'll be golden.

Cheers - Bob

I will do that and let you know the result.

HI,

I did create a new service object for the port nummer but when try to use it in my nat rule get this error:

 is this means that I should also create a custom service object for "Add The service TO" ?

Any idea?

Both the source Service and the change-to Service must be TCP/UDP.

Cheers - Bob