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PowerSchool / PowerGrade

chadwickma
Long time reader, first time poster!

I’ve recently setup a Secure Gateway for my kids school and am having issues with one application, PowerGrade.  Has anyone on the board had any experience with PowerGrade and Astaro??  

Error message when attempting to connecto to the PowerSchool server:

An error occurred attempting to contact the PowerSchool server.  The HTTP response header is incomplete (-100104).  PowerGrade will now work in offline mode.


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  • 0 in reply to chadwickma
    And you have NAT (if needed) and packetfilter rules setup?

    Have you checked the packetfilter logs?

    Barry
  • 0 in reply to BarryG
    Yes, NAT is in place: 
    Internal (Network) ==> Internet (Network)

    Running the standard set of packet filters:
    Web Surfing: Internal (Network) ==> Any
    Email Messaging: Internal (Network) ==> Any
    Terminal Applications: Internal (Network) ==> Any
    DNS: Internal (Network) ==> Any
    ping: Internal (Network) ==> Any
    PowerSchool (Port 5072): Internal (Network) ==> Any

    I'm beginning to think this might be an application issue.
  • 0 in reply to chadwickma
    Could be the IPS...

    You ought to check the PF and IPS logs.

    Barry
  • 0 in reply to BarryG
    Hi

    this sounds like a routing issue, please can you post the pf logs and the HTTP proxy logs.

    Can you confirm if this is just a port 80 app or does it use other ports
  • 0 in reply to Mike_H
    If you are using the proxy, you need to create a port definition for the application and add it to the allowed in the http proxy settings.

    Ian M
  • 0 in reply to RFCat_vk_01
    First off, a thousand thank yous to all who have offered suggestions!

    I think I've solved part of the problem.  PowerGrade has a Preferences tab where one defines the PowerSchools IP address or Host name.  I appeneded the port number, 5072, to IP address and that seems to have helped although not totally solved the issue.  I'm going to check both the PF and IPS logs to see if anything is being blocked or dropped while using the app.

    I will keep everyone posted!
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