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OTP after Firewall firmware upgrade

Kieran O'Connor

We have set-up 2-factor authentication with Sophos Authenticator.

This works very well, however, every time we do a firmware upgrade the OTP does not work.

We have to reset each user which is annoying for the user and the administrator of the firewall.

Is there a way to reset all users?

 

Kieran



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  • 0

    Hi  

    Did you check the offset? Further, was there any mismatch in the device time against the actual time? I can't think of any reason why would this occur, apart from Database being corrupted on the box itself.

    Regards

    Jaydeep

  • 0

    we use a lot of OTP users within many installations ... mostly clustered, never got problems after Firmware-upgrade or cluster switch.

    Would suggest opening a sophos support call.

     


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
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