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How to solve "SAA - Too many user logins!"?

ThiagoFernandes

Hi,

We are using Agent as the default option for authentication and Active Directory as secondary.

Some users use Remote Desktop to operate certain softwares, so they need to authenticate twice (local and remote machine).

The problem is: Even when the remote machine is disconnected, if we try to authenticate via SAA (Right click on SAA icon > Set Credentials), the Agent pops up the error:

I tried to "Flush Authentication Cache", but still the same.

Is there any way I can change the maximum simultaneous login?

Also, I'm trying to figure out why Active Directory SSO is not working properly, because when the Agent doesn't work, users need to authenticate via Browser (and it's not configured to do so). But anyways, the main question is about the Agent.

Thanks



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  • 0

    This should help

    • What is the max number
      Default 3
    • can we change the max number of login 
      cc set endpoint aac max_user_logins 10
    • is there a way to change the time out on the SAA login if there is a lot of short login that are filling the allowed # of logs in
      Unfortunately no

    • is there a list of what users are logged in using the SAA?
      Yes, you can see it in the UI, in the Global tab. The users logged in using SAA will usually have multiple IP addresses (the STAS ones only 1).
      If you want to see it in more detail, go to command line and execute "argos -d", then look in the list for facility "[endpoint]"
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