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WebUI not responding anymore on port 4443. How to regain access to HA pair?

JustinRadke

I was able to manage the firewall pair (HA pair of SG230's) last week with no problems. Today I cannot login to make needed changes. The webui on port 4443 times out in the browser. I was hoping I could SSH in and could restart a service but I can't SSH to it either. I can see the Userportal on 4444 but not the webmin interface. I would prefer to regain access to the system without failing over the FW's or rebooting them because that will cause disruptions to our business. 

Any suggestions on regaining access to the Web interface? 



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    Thankfully we got it resolved but not without this embarrassment. It was discovered that two of the monitoring stations we use to manage the firewalls from had their IP's changed recently when they were upgraded. So the problem was the source IP having authorized access to the FW's.

    Thanks everyone for your suggestions and assistance.

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  • 0

    Thankfully we got it resolved but not without this embarrassment. It was discovered that two of the monitoring stations we use to manage the firewalls from had their IP's changed recently when they were upgraded. So the problem was the source IP having authorized access to the FW's.

    Thanks everyone for your suggestions and assistance.

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