Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 2 replies
  • Subscribers 4 subscribers
  • Views 9446 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Disabling OTP authentication

dma0

<sigh> I made the dumb mistake of enabling OTP and now find myself unable to login to WebAdmin, on the mistaken assumption that the auto-creation would take place when I logged into WebAdmin. IIRC, SSH was disabled. Plus, to add to my misery, I was in the process of troubleshooting why the User Portal wasn't working (which, presumably, is where the auto-creation for OTP takes place). Would anyone happen to have any suggestions on the easiest way to fix this? I of course have access to the box on which Sophos is installed. I only enabled OTP for WebAdmin and User Portal.



This thread was automatically locked due to age.
  • 0
    Hi dma0,

    Are you using a virtual machine or hardware? As long as you can get access to the console shell you are not out of luck (serial cable or monitor/keyboard directly - or VM console). Once you get access to the Firewall Console Interface as root you can disable otp.

    Here is a KB on resetting passwords: www.sophos.com/.../115346.aspx

    For specific steps on how to disable otp someone has actually already written a very helpful article (third party) which will fix your predicament:
    matavesi.com/.../
  • 0 in reply to Ry Guy
    Awesome - thanks very much! The article was exactly what I was looking for. And apologies as well - I should have probably searched more diligently before posting but was rather panicked. In any event, thanks again Ry Guy.
Unfiltered HTML