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Synchronizing suscribed groups

We have an issue with sync with ad.

when we test it manually with "authentication services" --> servers, I get "server test passed"

single sign on in also joined to the domain.

we get following error.

There was an error synchronizing subscribed groups. The Sophos UTM will continue to operate with a locally cached copy of the data but will be unable to update from Directory Services until the issue is resolved.

Error was:
failed to run samba command on domain.LOCAL, exiting now
        
-- 
HA Status          : HA MASTER (node id: 1)
System Uptime      : 6 days 23 hours 48 minutes
System Load        : 0.38
System Version     : Sophos UTM 9.310-11

Please refer to the manual for detailed instructions.

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Parents
  • First, check #6 in Rulz to see if you really need to be syncing.  Next, can you confirm that you do not have two sync processes running at the same time.  Finally, do you see anything relevant in the Fallback log?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • First, check #6 in Rulz to see if you really need to be syncing.  Next, can you confirm that you do not have two sync processes running at the same time.  Finally, do you see anything relevant in the Fallback log?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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