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Portal Login Fails for Allowed Users

[FONT=Times New Roman][SIZE=3]Hello All,[/SIZE][/FONT]
 
[FONT=Times New Roman][SIZE=3]I'm trying to setup the User Portal using the "Allow only specific users" option but I get the error "Invalid username/password, oraccess denied by policy" when I try to login.[/SIZE][/FONT]
 
[FONT=Times New Roman][SIZE=3]I had originally set it up to use a Group call Portal Users and added myaccount to that group. I also tried just putting my user account directly intothe Allowed user’s box but that did not work either.[/SIZE][/FONT]
 
[FONT=Times New Roman][SIZE=3]If I use the "Allow all users" option instead...I can login and all is well. This seems to be fairly striaght forward but I most be missing something.[/SIZE][/FONT]
 
[FONT=Times New Roman][SIZE=3]I running the latest ASG 8.201 version..if additional info is needed please let me know.[/SIZE][/FONT]
 
[FONT=Times New Roman][SIZE=3]Could anyone point me in the right direction?[/SIZE][/FONT]
 
[FONT=Times New Roman][SIZE=3]Thanks![/SIZE][/FONT]


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Parents
  • First, see #6 in Rulz.  If, based on that list, you don't need to sync users to the UTM, just delete them and use Backend Group(s) in 'Allowed Users'.

    For the Backend Groups where #6 requires that the user be synced to the UTM, go to the 'Advanced' tab in 'Authentication Services' and configure 'Prefetch directory users' to update the local copies daily.

    Does that achieve what you need?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • This can also happen if in your AD environment your user that is attempting logon does NOT have an email account attached to them in AD. 

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