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Whitelisting IP address for login?

One of my customers who uses an ASG asked me today if it was possible to not block a particular IP address for failed login attempts.  I can't see a place to do this, but since I've never been asked something like this before, I might just not know where to look.

Their situation is that they have a satellite site who comes to the user page all from the same natted public address.  So if one user forgets the password and locks them out, all users from that site are barred until the lockout clears.

Thanks!

Danita


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