Hello,
I have a strange issue. I set up a user for OTP token. Auto-create token is checked. The user cannot authenticate to the Portal.
If I remove the user from the list of users who need a OTP to login she can authenticate to the portal again.
If I put her back into the list authentication fails.
She never shows up in the list of OTP Tokens. She has never been shown a QR code.
The first time she tried to log in after being added to the list so that the token should be created, she goofed up the password so often that she got locked out.
I suspect that this broke the process, and that a token is associated with her but does not show up in the list of OTP Tokens. But I have no idea where to look.
I have tested the process with a different user. The auto-create function worked just fine.
I deleted and recreated the user but the problem persists.
Anybody have a suggestion as to how to troubleshoot this?
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