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[WARN-032/33] Internet uplink is down/up

VuHuynh

Hello there,

I am facing with a trouble, my Sophos often send email inform WAN interface down/up while nothing happen (no losing connection, no VPN drop...)

Should I restart the device, update firmware or do something? Who else have the same experience, please help

Any advice will be appreciated 

 

Best regard,

Vu



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  • 0

    Hello,


    I assume this is the way you configured the firewall to check the health of your WAN link.


    How did you configure that ? In Interfaces & Routing > Uplink Monitoring > Advanced, did you select Automatic monitoring or did you select manual hosts to check the health ?

     

    Regards

    Viken

    XG Certified Architect

    Sophos Gold Partner - Reseller from Lyon, France

  • 0 in reply to VikenNajarian

    Hi Viken,

     

    Yes, here is my config, when have a WAN was died, a backup one will auto active then Sophos will send notify to my mailbox.

    Many thanks for your interesting 

  • +1 in reply to VuHuynh

    Hello  

    Could you try to uncheck the "automatic monitoring" checkbox, and create two hosts to monitor, like your ISP gateway, or google dns hosts (8.8.8.8 and 8.8.4.4).

     

    Then see if the issue is resolved ?

     

    Regards

    Viken

    XG Certified Architect

    Sophos Gold Partner - Reseller from Lyon, France

  • 0 in reply to VikenNajarian

    Hi Viken,

    I just look more about "automatic monitoring"

    "It is in the online help: By default Automatic Monitoring is enabled to detect possible interface failures. This means that the health of all uplink balancing interfaces is monitored by having them ping a random host on the Internet at an interval of 15 seconds. If a host does not ping anymore the respective interface is regarded as dead and not used anymore for distribution."

    I will try your recommendation & let you know

     

    Thank you,

    Vu

     

  • 0 in reply to VuHuynh

    Hi Viken,

     

    Just note that your suggested working well with me until now. I can see the notify email not spam as much as before

     

    Thank you.

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