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RED 50 Failover Not Happening

Steve Schwartz

We have four RED50s, all using cable for WAN1 and DSL for WAN2. None of these failover consistently. All have static IP for WAN1; two use static for WAN2 and two use dynamic. The only thing I can think of is that the DSL does not respond to PING. Could this prevent the RED from switching to WAN2? 



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  • 0

    Hi Steve and welcome to the UTM Community!

    Are you saying that they occasionally failover correctly?  Can you show us both sets of lines from a RED log?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hi Bob, they did failover correctly when we first tested and deployed, but i haven’t seen them failover correctly in quite some time. I’ll grab some logs in the morning. Thank you
  • 0 in reply to Steve Schwartz

    Go ahead and do a test, Steve, and show us what the failed log looks like.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Unfortunately, I don't have anyone at our remote locations to help me test this. I may have to wait until the weekend.

  • 0 in reply to BAlfson

    This morning, LAN1 ISP went down. Since LAN2 ISP doesn't respond to ping, we have no way to know if it was working or not, but the RED was down until WAN1 came back online.

     

    2018:05:17-08:33:17 gateway red_server[10025]: A34007432E77C00: PING remote_tx=0 local_rx=0 diff=0
    2018:05:17-08:33:17 gateway red_server[10025]: A34007432E77C00: PONG local_tx=0
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: command 'PORTSTATE 1E04,1004,1004,1004,1D04'
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: PORTSTATE LAN1: 100Mb/s,LAN2: Down,LAN3: Down,LAN4: Down
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: command 'PING 0 uplink=WAN uplinkstate=0'
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: PING remote_tx=0 local_rx=0 diff=0
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: PONG local_tx=0
    2018:05:17-08:34:05 gateway red_server[10025]: A34007432E77C00: No ping for 30 seconds, exiting.
    2018:05:17-08:34:05 gateway red_server[10025]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="A34007432E77C00" forced="0"
    2018:05:17-08:34:05 gateway red_server[10025]: A34007432E77C00 is disconnected.

     

    Let me know if more is needed.

    Thank you!

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  • 0 in reply to BAlfson

    This morning, LAN1 ISP went down. Since LAN2 ISP doesn't respond to ping, we have no way to know if it was working or not, but the RED was down until WAN1 came back online.

     

    2018:05:17-08:33:17 gateway red_server[10025]: A34007432E77C00: PING remote_tx=0 local_rx=0 diff=0
    2018:05:17-08:33:17 gateway red_server[10025]: A34007432E77C00: PONG local_tx=0
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: command 'PORTSTATE 1E04,1004,1004,1004,1D04'
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: PORTSTATE LAN1: 100Mb/s,LAN2: Down,LAN3: Down,LAN4: Down
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: command 'PING 0 uplink=WAN uplinkstate=0'
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: PING remote_tx=0 local_rx=0 diff=0
    2018:05:17-08:33:34 gateway red_server[10025]: A34007432E77C00: PONG local_tx=0
    2018:05:17-08:34:05 gateway red_server[10025]: A34007432E77C00: No ping for 30 seconds, exiting.
    2018:05:17-08:34:05 gateway red_server[10025]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="A34007432E77C00" forced="0"
    2018:05:17-08:34:05 gateway red_server[10025]: A34007432E77C00 is disconnected.

     

    Let me know if more is needed.

    Thank you!

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