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Reverseproxy.log in UTM Queen has a only single log entry each day; logs in UTM Workers OK

For unknown reasons, our UTM Queen is collecting only a single log line in reverseproxy.log each day. Our UTM Workers are storing reverseproxy.logs correctly. What's a good first step to debugging this?

We are running a Sophos UTM HA cluster with two workers.

Thanks!

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0 BAlfson over 6 years ago

Hi Eric and welcome to the UTM Community!

What does Sophos Support say about this?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 6 years ago

Hi Eric and welcome to the UTM Community!

What does Sophos Support say about this?

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 Eric Staples over 6 years ago in reply to BAlfson

Hi BAlfson,

I might be wrong on this, but we do not have Sophos support. Our UTM cluster was purchased through the AWS marketplace, and I was under the impression that we would need to purchase a third-party support plan, which we have not done.
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0 Eric Staples over 6 years ago in reply to BAlfson

Just to add to my original reply, I've confirmed that this forum is our "free support." From our UTM support page:

Description:

Sophos UTM hourly Amazon instances include free support through our UTM user community at www.astaro.org. Call your Sophos Partner for futher support. If you do not already work with a Sophos Partner, support contracts can be purchased through one close to you, visit www.sophos.com to locate one.