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User Portal Mail Log Is Case Sensitive

DaveGilmore

I have had several users report to me that they cannot see some messages in the Mail Log on the User Portal. I am able to find them in the Mail manager correctly. What I discovered were that the messages they could not see were addresses to their email address using some kind of case. Emails sent to homer@thesimpsons.com show up just fine for them, but messages sent to Homer@thesimpsons.com or HOMER@THESIMPSONS.COM do not. When I search for any case version of the email address in the Mail Manager, I always get case insensitive results.

Any thoughts?



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    This is definitely an undocumented feature, Dave, so you should get a case open with Support so the developers can fix it.

    In the meantime, I guess the only solution would be to add the case-sensitive versions to the user accounts.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    This is definitely an undocumented feature, Dave, so you should get a case open with Support so the developers can fix it.

    In the meantime, I guess the only solution would be to add the case-sensitive versions to the user accounts.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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