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How do i block a email

Kevin Lane

 im trying to block an email from a domain but when i add it to the email protection > SMTP > Anti spam > sender black list but its telling me I need to have a sandstorm subscription ?!?!?!?

surely i shouldn't need to have a subscription to block email address.

i know how to find the email through the logs and I've got the correct domain etc 

 

thanks

 

kev



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  • 0

    Hi, Kev, and welcome to the UTM Community!

    I think Poul solved this one - deselect Sandstorm on the 'Malware' tab.  If for some reason WebAdmin won't allow you to do that, run the following command at the command line as root:

    cc change_object REF_SMTPGlobalProfile 'sandbox_scan_status' 0

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi bob

     

    I've just had another quick look at the settings and the sandstorm selection is selected but grayed out, what i don't get is if sandstorm is selected on the malware tab why does this effect email address that i want to block on the sender black list on the anti spam tab doesn't make sense 

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  • 0 in reply to BAlfson

    Hi bob

     

    I've just had another quick look at the settings and the sandstorm selection is selected but grayed out, what i don't get is if sandstorm is selected on the malware tab why does this effect email address that i want to block on the sender black list on the anti spam tab doesn't make sense 

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  • 0 in reply to Kevin Lane

    It appears to be an undocumented feature, Kev. [;)]

    If it's greyed out, you don't have a subscription.  Does the problem persist after the option is deselected?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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