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Attachments in SPX Encryption

MarcoBaracco

Hi all, we have a problem in SPX Encryption; wen we send an encrypted email with attachments (PDF, DOCX or others), the receiver read correctly the encrypted email as a PDF password-protected, but no attachment is displayed.

We have UTM 9.408-4 version.

Is there a solution? Or an option to enable through UTM?

Thanks



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  • 0

    Hi, Marco, and welcome to the UTM Community!

    This should just work.  Try restoring a backup from before you applied the last group of Up2Dates.  If that doesn't help, then you need fresh eyes on the problem - Sophos Support.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi Bob, thanks for your reply.

    For us restoring a backup is not a solution because we're not sure if last backup works fine with other services; the appliance is in stack and on production, and we cannot restore old FW or Backup.

    Any other suggestion?

    Thanks

  • 0 in reply to MarcoBaracco

    Marco, restoring a configuration backup does not require any disruption of service.When you select 'Management' in WebAdmin, you can see what changes were made after a backup.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0 in reply to MarcoBaracco

    Marco, restoring a configuration backup does not require any disruption of service.When you select 'Management' in WebAdmin, you can see what changes were made after a backup.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to BAlfson

    Hi Bob, thanks for your reply and happy new year.

    We're not sure when the encryption of the attachments ended to work, then the older backup we have is 1 month ago.

    Trying to reinstall last firmware may resolve?

    Thanks!

  • 0 in reply to MarcoBaracco

    I'm sure that re-installing would work, but that deletes log files, reporting and graphs.  If restoring doesn't resolve the issue, then restore the last backup and then do a re-install when you can organize an outage.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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