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Mail Manager - show inbound and outbound?

Louis-M

A suggestion to improve the mail manager as it has become a little bit tedious for us over the last few months. It's good but lacks some finer things, especially if you use it to filter outbound mail.

1. A filter to easily show mail that has been quarantined INBOUND and OUTBOUND separately

2. An alert if the spool builds up or if mail is delayed beyond a certain period.

3. A configurable alert (to sender and admin) if mail is held as spam going OUTBOUND (as we've had mail that has been classed as spam) and has just sat there for a few days before the user even knew it had been quarantined.

4. Configurable time for non delivery report to sender as per any good mail server

5. a bit more detail as to why items were classed as spam rather than "as" in the logs with an unclear explanation above it.



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  • Those are great suggestions, Louis - please put 1-4 in a suggestion at

    .

    As for 5, an item is classified as spam because the RefId calculated by dtasd (CommTouch Anti Spam Daemon) closely matched one known by CYREN's cloud service to be an indication of spam.  The service responds with 'Unknown', 'Bulk' or 'Confirmed' as you can see in the SMTP log file.  In the Mail Manager, the first are delivered, the second is quarantined as Spam and the last is normally rejected as Spam (Confirmed).  I agree that the Help explains this in a way that's only understandable after an explanation like mine, so I would put #5 in a separate suggestion.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • in reply to BAlfson

    Hi Bob,

    I've gone on there and added votes to the closest I could find. No point starting another idea when somebody has already had it and most of the above have been suggested already.

    It's the little things like this that let the UTM down although I realise that getting a product perfect in everybody's eyes is near impossible.

    We had a very crucial mail get stuck outgoing which was time sensitive and it just sat there without anybody knowing. It didn't go down too well once discovered.

    You could say, we should check the mail manager but even that is hard as there is no way to filter the outbound spam (very few) from the inbound (thousands in a day)

    No alerts if the spool fills up either so our exchange server sends it to the UTM and everything appears ok, even when it's not.

    It's those kind of things that trip it up which might seem insignificant to some but are massive to others.

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