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V 9.353-4 Quarantine Report not sending

Hi All,

I've been having a problem for a while now with my UTM, the Quarantine report used to send twice, once at 10:00am and another at 3:00pm. It used to send fine, but we've obviously made some changes that it doesn't like. There are emails in the Quarantine that should be showing on the report to users, but nothing comes through.

I've tried to highlight some of the settings below:

Status - On

Send Additional Report - On

Exceptions - Nothing set in there

Advanced - Hostname - My UTM

Allowed Networks - Any & Internal

Release options - Span, Expression, Unscannable & Other.

There doesn't seem to be as much mail going into the Quarantine, certainly not as much as there was. Which makes me think its something we've changed in the mail settings. The only things I can think of is that we do SPF checking and Greylist checking now.

Any help would be much appreciated, even if you've had the same issue before!

Regards

Ewan



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  • Hi, Ewan, and welcome to the UTM Community!

    "Advanced - Hostname - My UTM" - was this changed recently? Is it different from the actual hostname of your UTM?

    "Allowed Networks - Any & Internal" - "Internal" is included in "Any."

    In Mail Manager, can you see the Quarantine Reports on the 'SMTP Spool' tab?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hi, Ewan, and welcome to the UTM Community!

    "Advanced - Hostname - My UTM" - was this changed recently? Is it different from the actual hostname of your UTM?

    "Allowed Networks - Any & Internal" - "Internal" is included in "Any."

    In Mail Manager, can you see the Quarantine Reports on the 'SMTP Spool' tab?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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