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Exchange Missing E-Mails

silvesj
Hey Team,

We recently implemented the Sophos UTM e-mail filtering. Everything seemed to be flowing good, until some users noticed they weren't receiving e-mail. Doing some digging Sophos says the e-mails are being delivered. However; users aren't receiving them? I then noticed when I signed up for a My Sophos account it was never delivered. It's not in my Junk Mail folder either. Any thoughts>

I was able to send/receive a test e-mail to my personal account. See attached screen shot for e-mail I never received.


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  • 0
    There's another recent thread with a similar complaint.  What happens if you turn Anti-Virus off?  Have you gotten a ticket opened with Sophos Support?

    Please show the lines from the SMTP log file for one of these evaporating emails.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0
    There's another recent thread with a similar complaint.  What happens if you turn Anti-Virus off?  Have you gotten a ticket opened with Sophos Support?

    Please show the lines from the SMTP log file for one of these evaporating emails.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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