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SMTP Quarantine not in User Portal

TimHather73
Hi,

We have been using the user portal for Remote Access and SMTP quarantine etc. for a more than a year and after the latest update 9.313-3 we found that the SMTP tabs had gone in the user portal. 

After some searching I found that changing the order of RADIUS and AD authentication changed the portal to show either SMTP or remote access but not both.

I then found that if I remove the tick (check mark) from Definitions & Users : Authentication Services : Create users automatically I can then see both at the same time.

I then found that removing this tick caused some user to be Denied when logging into the user portal. Remove tick allowed replace tick denied.

This is a pain in the rear.

Any ideas?

Thanks

Tim


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  • 0
    I will guess that something in your configuration was damaged in the Up2Date process, Tim.  Does restoring a config backup from before the Up2Date fix the problem?  If not, you might be in for a complete re-image and restore.  Before you take that final step, be sure to get Sophos Support involved.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Bob, I am not so sure. I have found other people with the same issue dating back to 2012. It looks to have been fixed but then has appeared again on my UTM.

    I hoped that someone might know off the top of their head but I guess I will log via our partner.

    Thanks anyway.

    Tim
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