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unlist ip address from black.rbl.ctipd.astaro.local

Hi 
our customer is using a sender ip address which is blacklisted in 
black.rbl.ctipd.astaro.local

I have defined an exception to skip the RBL check for this ip address, but the customer told me, that he can't reach several server because of the RBL entry.

How to remove an ip address from the 'Astaro/Sophos' RBL database ?

regards,
Andreas


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