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Unable to receive email from external

chitti.babu
Hi,

   I am setting email protection on my utm, i have version 9.307-6.Also i have enabled Basic SMTP and added the domain and the hostlist in the routing but none of the emails from outside domain is coming, not sure what is the problem. the error says Relay not permitted.

  need your help.

Thanks
Chitti Babu


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  • 0
    Hi, and welcome to the User BB!

    Please show a few lines from the SMTP log file related to "Relay not permitted."  Is your mail server in your LAN?  Are all domains blocked or just one?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Hi I have the same problem.  I am trying to migrate from the SOPHOS VM email appliance to the UTM.  The Sophos email appliance has been working for years.  Email is

    forwarded from my ISP to the appliance then through to our in house exchange server.

    In the routing tab I have the 3 domains listed that we receive emails from.

    In the host list I have the name of our exchange server.

    In the relaying tab I have the external ip address of the ISP mail 

    Sending mail from internal addresses to external works fine when I plug the UTM in.

    Sending a message from my bigpond account to my internal work address gives

    Final-Recipient: rfc822;User.Name@centralcoast.tas.gov.au
    Action: failed
    Status: 5.7.1
    Diagnostic-Code: smtp;554 5.7.1 <User.Namet@centralcoast.tas.gov.au>: Relay access denied

    When I have the UTM pluuged in.  

  • 0 in reply to stuartarnot

    Hi, Stuart.  Please compare your configuration to Basic Exchange setup with SMTP Proxy.  As above, please show the lines from the SMTP log related to the failed relay in your post.  Why do you have "the external ip address of the ISP mail" In the relaying tab?

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson

    Thanks Bob

    I fell for the young players trap.  I was previously using a SOPHOS email appliance and so there was a NAT directing all mail to that appliance.  With that appliance turned off the mail was being directed to no where.  Disabled the NAT and UTM mail filtering works.  The external ip address of the ISP mail was put into the relaying tab in desperation.  It has now been removed.   Thanks for your help

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  • 0 in reply to BAlfson

    Thanks Bob

    I fell for the young players trap.  I was previously using a SOPHOS email appliance and so there was a NAT directing all mail to that appliance.  With that appliance turned off the mail was being directed to no where.  Disabled the NAT and UTM mail filtering works.  The external ip address of the ISP mail was put into the relaying tab in desperation.  It has now been removed.   Thanks for your help

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