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SPX Encryption Attachments being wiped out

rhouseman
Hey all-
I've had SPX Encryption configured and working for some time now.  Last week, I updated to 9.303 (I think?).  Today, we tried sending some encrypted messages- the system recognizes the trigger, encrypts the message, sends the password back, and everything appears to work, but when the encrypted PDF is opened, attachments are never there anymore.  I've tried .doc, .docx, and .pdf, none of them come through.  The message is there, but no attachments.  This was working in 9.2.

I also just updated to 9.304- same issue.  Is anyone else seeing anything like this?  I need to get this working again.

Thanks!
Ryan


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  • 0
    Jim, have you tried restoring from a backup made prior to the beginning of these problems?  I ask because I have seen an Up2Date bludgeon a working configuration.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Bob, thanks for the reply.  I went back and did a fresh install of 9.306 and updated it 9.308.  Then I setup a minimal SPX setup.  When I try to send an SPX email, I get this in the logs: 

    2015:02:26-15:24:00 *** smtpd[8829]: SCANNER[8829]: id="1000" severity="info" sys="SecureMail" sub="smtp" name="email passed" srcip="192.168.50.150" from="me@example.com" to="you@example.com" subject="test 4 " queueid="1YR4yW-0002IP-FE" size="730" reason="spx" extra=""

    2015:02:26-15:24:00 *** smtpd[8829]: SCANNER[8829]: 1YR4yW-0002IP-FE [SPX] SPX Encryption starts with profile: REF_SpxTem*** and password type: senderspec

    2015:02:26-15:24:01 *** smtpd[8829]: SCANNER[8829]: 1YR4yW-0002IP-FE [SPX] [SPX-Error] An error occured during SPX message handling with error: internal_error

    2015:02:26-15:24:01 *** smtpd[8829]: SCANNER[8829]: 1YR4yX-0002IP-6s  work R=SCANNER T=SCANNER

    2015:02:26-15:24:01 *** smtpd[8829]: SCANNER[8829]: 1YR4yM-0002DJ-23 Completed

    2015:02:26-15:24:05 *** smtpd[4543]: MASTER[4543]: Action: cancelling 1YR4yW-0002IP-FE

    2015:02:26-15:24:05 *** exim-out[8841]: 2015-02-26 15:24:05 1YR4yW-0002IP-FE Spool file 1YR4yW-0002IP-FE-D not found


    I also receive the following email at the "To:" address: 


    The encrypted message to you@example.com could not be delivered because: SPX Binary Error: Can't open spool/Enc/1YR4yW-0002IP-FE//body.txt: No such file or directory


    Earlier I installed 9.306 in a virtual machine without doing any updates and doing a minimal SPX config and that seemed to work okay.  Maybe something broke in 9.307?
  • 0 in reply to jimd
    UPDATE: SPX works in 9.209.
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  • 0 in reply to jimd
    Just updated to the latest and greatest thinking it would fix this, it didn't.

    STILL BROKEN IN 9.310-11

    Just to clarify, SPX when triggered by DLP is broken, if I delete my Custom Expressions from DLP then it works properly when I send using the Outlook Plugin.
  • 0 in reply to Berkleigh
    it´s a shame...

    intermediete CA issue isn´t solved either, but i had an answer from support that it is fixed with 9.310...

    @Berkleigh

    are all attachments broken when using dlp? have you tried other Software than Adobe Reader?

    how do you solve the Certifikate problem? do you publish spx Portal with an FQDN+Certifikate+Port 443 ?

    Just updated to the latest and greatest thinking it would fix this, it didn't.

    STILL BROKEN IN 9.310-11

    Just to clarify, SPX when triggered by DLP is broken, if I delete my Custom Expressions from DLP then it works properly when I send using the Outlook Plugin.
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