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SPX Encryption Attachments being wiped out

rhouseman
Hey all-
I've had SPX Encryption configured and working for some time now.  Last week, I updated to 9.303 (I think?).  Today, we tried sending some encrypted messages- the system recognizes the trigger, encrypts the message, sends the password back, and everything appears to work, but when the encrypted PDF is opened, attachments are never there anymore.  I've tried .doc, .docx, and .pdf, none of them come through.  The message is there, but no attachments.  This was working in 9.2.

I also just updated to 9.304- same issue.  Is anyone else seeing anything like this?  I need to get this working again.

Thanks!
Ryan


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  • 0
    Hello Thorsten and Thomas,

    i have the same problems but i tried it with another pdf-reader like Foxit Reader and i can open/save the attachments.

    Do you use only Adobe Reader?
    Can you try it with another Reader?

    Sincerely
    DKLN
  • 0 in reply to DKKDG
    Hello Thorsten and Thomas,

    i have the same problems but i tried it with another pdf-reader like Foxit Reader and i can open/save the attachments.

    Do you use only Adobe Reader?
    Can you try it with another Reader?

    Sincerely
    DKLN


    I have already tried PDF-XChange Viewer. This worked fine. Unfortunately this ist no real solution for me because most of the Customers use Adobe Reader.

    Kind regards

    Thorsten
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  • 0 in reply to DKKDG
    Hello Thorsten and Thomas,

    i have the same problems but i tried it with another pdf-reader like Foxit Reader and i can open/save the attachments.

    Do you use only Adobe Reader?
    Can you try it with another Reader?

    Sincerely
    DKLN


    I have already tried PDF-XChange Viewer. This worked fine. Unfortunately this ist no real solution for me because most of the Customers use Adobe Reader.

    Kind regards

    Thorsten
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