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Bad mail quarantine behaviour

ilanxp
Hello,

since we updated from 9.1 to 9.201-23 most (maybe all) of the users in my company can't receive mails with attachments.
The day after they get a quarantine message from Sophos and their mails have been quarantined because of MIME Type(application/x-executable) while the attachment can be a pdf file or an ms-word file.

Is it a known issue and is there anything we can do regarding that issue ?

Thanks in advance,

IlanXP


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  • 0
    You should get a ticket open with Sophos Support.

    Please show the lines from the appropriate log (SMTP or POP3) for one of these emails.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    You should get a ticket open with Sophos Support.

    Please show the lines from the appropriate log (SMTP or POP3) for one of these emails.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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