I am trying to resolve an issue with antispam.
Most spam messages sent to an account, say "xyz", are listed in the user portal when user xyz logs in; but not all of them.
In other words, I can see some messages in the mail manager that are addressed to user xyz, but they just won't show up in xyz's user portal. These messages are classified as spam, i.e., they were not flagged as viruses. So I don't understand why they don't show up like the others.
These odd messages also cannot be released, and they are not included in the quarantine report.
I have re-entered the e-mail password and other settings in the user portal, just to be safe, but that was not the reason.
Any ideas?
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