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outgoing mail wrongly classified as spam

Hello,
i've started having a problem since last week of outgoing mails classified as confirmed spam(and thus getting bounced).
checking the smtp log i dont find anything very useful as the refid is completely cryptic:


2014:05:05-08:10:06 astaro exim-in[4918]: 2014-05-05 08:10:06 SMTP connection from [192.168.0.10]:16370 (TCP/IP connection count = 2)
2014:05:05-08:10:06 astaro exim-in[13568]: 2014-05-05 08:10:06 [192.168.0.10] F= R= Accepted: from relay
2014:05:05-08:10:06 astaro exim-in[13568]: 2014-05-05 08:10:06 [192.168.0.10] F= R= Accepted: from relay
2014:05:05-08:10:07 astaro exim-in[13568]: 2014-05-05 08:10:07 1WhGmc-0003Wq-2l ctasd reports 'Confirmed' RefID:str=0001.0A090202.5367718F.00EA,ss=1,re=0.000,recu=0.000,reip=0.000,pt=R_399335,cl=4,cld=1,fgs=0
2014:05:05-08:10:07 astaro exim-in[13568]: 2014-05-05 08:10:07 1WhGmc-0003Wq-2l id="1003" severity="info" sys="SecureMail" sub="smtp" name="email rejected" srcip="192.168.0.10" from="user@mail.com" to="Paganoc@***x.com, nadiap@***x.com" subject="RV: subject" queueid="1WhGmc-0003Wq-2l" size="85468" reason="as" extra="confirmed"


how do i parse that cryptic ctasd reference line?


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Parents
  • does anyone have a timeframe of when this will be fixed from Sophos??  This issue started yesterday morning, and at last check (a few minutes ago), is still occurring.  Is there anything that can be done other than turning off the outgoing filtering service?
Reply
  • does anyone have a timeframe of when this will be fixed from Sophos??  This issue started yesterday morning, and at last check (a few minutes ago), is still occurring.  Is there anything that can be done other than turning off the outgoing filtering service?
Children