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Problem with Releasing Mails from Quarantine Report

Hello,

when i try to release mails from Quarantine Report then the browser could not connect to the server.

i have a autoproxy script in the utm:

[SIZE="2"]function FindProxyForURL(url, host)
{
// If the requested website is hosted within the internal network, send direct.
    if (isPlainHostName(host) ||
        shExpMatch(host, "*.local") ||
        isInNet(dnsResolve(host), "192.168.xx.0", "255.255.255.0"))
        return "DIRECT";

   // Set the desired proxy server for local addresses
   if (isInNet(myIpAddress(), "192.168.xx.0", "255.255.255.0"))
         {return "PROXY 192.168.xx.206:8080" ;}
   if (isInNet(myIpAddress(), "192.168.xx.0", "255.255.255.0"))
         {return "PROXY 192.168.xx.206:8080" ;}
   if (isInNet(myIpAddress(), "192.168.xx.0", "255.255.255.0"))
         {return "PROXY 192.168.xx.206:8080" ;}
   if (isInNet(myIpAddress(), "192.168.xx.0", "255.255.255.0"))
         {return "PROXY 192.168.xx.206:8080" ;}

   // For all other networks, set proxy
   return "PROXY 192.168.xx.206:8080" ;
}[/SIZE]


Everything works fine if i set the proxy manually so i think that the error is somewhere in the autoproxyscript.

The Screenshot shows the Advanced Tab unter Email Encryption/Quarantine Report:
quarantinereport.JPG

As i understand this, when i hit the release-link in the Quarantine Report it should open a page from the utm that tells me that the mail is released or not released as the quarantined mail is held back in the smtp quarantine right?

In my case when i hit the link it tries to open a page with the url from our exchange server.

Kind regards
Revan


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Parents
  • Further points to check:
    How is the hostname of your UTM set (Management -> System -> Hostname)? The same as in Quarantine Report settings?
    Did you ever change this since the UTM was installed?
    Do you possibly have a network object set which may resolve your UTM hostname to the Exchange hostname?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
Reply
  • Further points to check:
    How is the hostname of your UTM set (Management -> System -> Hostname)? The same as in Quarantine Report settings?
    Did you ever change this since the UTM was installed?
    Do you possibly have a network object set which may resolve your UTM hostname to the Exchange hostname?

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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