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Internal spam?

One of my internal (inside our firewall) users received this email from our Firewall in his inbox in reponse to trying to send an email to aaa.bbbbb@cccc.com.

What does this mean? The quarantine reason suggests (in an ambiguously worded warning,) Spam from my internal user? (I dont think so)

From: SophosFirewall
Sent: Tuesday, 1 October 2013 8:57 AM
To: ***x ***x
Subject: Message delivery incomplete

Your message to the following recipients was quarantined:

, quarantine reason: Spam (confirmed)

Please contact your IT administrator for further assistance.

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0 BAlfson over 11 years ago

Hi, and welcome to the User BB!

"Confirmed spam" means that the calculated "signature" of the email matched one for an email that CommTouch knows to be spam. In Mail Manager, you can select 'Release and report as false positive" to diminish the chance this happens again. The user also could do this in the User Portal.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 11 years ago

Hi, and welcome to the User BB!

"Confirmed spam" means that the calculated "signature" of the email matched one for an email that CommTouch knows to be spam. In Mail Manager, you can select 'Release and report as false positive" to diminish the chance this happens again. The user also could do this in the User Portal.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

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