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SPF check failed

Hi,

an issue with SPF checks came up yesterday. Some guys from a business partner tried to send emails to us. However they got rejected by the UTM due to "SPF check failed".

Now I don't exactly know why. Whenever I go to a SPF checking service like SPF Query Tool or SPF Policy Tester

both tell me their server is set up correctly.


SPF record lookup and validation for: [i-changed-it-to-example].com
SPF records are primarily published in DNS as TXT records.

The TXT records found for your domain are:
 v=spf1 mx a a:[someaddress].com -all 

 SPF records should also be published in DNS as type SPF records.
No type SPF records found.

 Checking to see if there is a valid SPF record. 

 Found v=spf1 record for [example].com: 
 v=spf1 mx a a:[someaddress].com -all

 evaluating...
 SPF record passed validation test with pySPF (Python SPF library)!


or



So why does the UTM think it's not valid?


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