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UTM blocking 1 internal user outgoing

Just started a couple hours ago.  Everything she sends from outlook our exchange servers sends to the UTM and they bounce back.  Other users arent having problems.  Here's one from the log....

1VA0dh-0003pL-38 DKIM: d=lifelock.com s=dkimrnt16925 c=simple/simple a=rsa-sha1 i=@lifelock.com t=1376584988 [invalid - syntax error in public key record]
1VA0di-0003pP-1N ctasd reports 'Confirmed' RefID:str=0001.0A020207.520D00B3.020F,ss=4,sh,re=0.000,recu=0.000,reip=0.000,cl=4,cld=1,fgs=12
1VA0dh-0003pL-38 ctasd reports 'Suspect' RefID:str=0001.0A020207.520D051E.0118,ss=2,re=0.000,recu=0.000,reip=0.000,cl=2,cld=1,fgs=0
1VA0dh-0003pL-38 member.services@lifelock.com H=rntca67.rnmk.com [216.136.162.67]:20183 P=esmtp S=24513 id=RNTM.AvUE~wqVCv8S1GdlGvEe~yL~Jvsq~y7~Mv~3~zr~.0.1376584988.0CfMM9Qn2Dk!@websc18.int.rightnowtech.com
1VA0di-0003pP-1N id="1003" severity="info" sys="SecureMail" sub="smtp" name="email rejected" srcip="REMOVED-LOCALIP" from="REMOVED-USERNAME@REMOVED-DOMAIN.com" to="REMOVED" subject="test" queueid="1VA0di-0003pP-1N" size="2591" reason="as" extra="confirmed"
1VA0di-0003pP-1N H=REMOVED-SERVER-NAME (smtp01.REMOVED-DOMAIN.com) [REMOVED-LOCALIP]:11432 F= rejected after DATA

Ideas?


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Parents
  • Well, this is an unusual problem. It looks like it's time to contact your reseller to open a support ticket at Sophos. 

    Cheers - Bob

    Sorry for any short responses.  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Well, this is an unusual problem. It looks like it's time to contact your reseller to open a support ticket at Sophos. 

    Cheers - Bob

    Sorry for any short responses.  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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