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Problems with preventing spoofing but allowing Zendesk

I want to refuse unauthorized email that has a from address @mydomain.com.  The only way I've come up with to do this is to have a sender blacklist of *@mydomain.com.  This has worked well until now because I need to receive email from Zendesk and the from address needs to be @mydomain.com.  This normally wouldn't be a problem; I would add the additional SMTP server to the Host-based relay whitelist.  But in this case Zendesk uses Gmail to send email and I guessing quite a few spammers do too.  Is there a better or more elegant way to solve this than whitelisting all the Gmail servers to open relay?


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  • I'm not following your explanation of your current solution/problem.  I don't think I would add their server to a relay whitelist.

    Zendesk wants to send an email to your domain with a spoofed sender from your domain?  That seems strange.  For instance, I use MailChimp for opt-in email for two charities I work with.  Email broadcasts sent by the president of neighbohood.org have a Sender address like president=neighborhood.org@mail126.us2.mcsv.ne.  Is that perhaps what Zendesk means?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • I'm not following your explanation of your current solution/problem.  I don't think I would add their server to a relay whitelist.

    Zendesk wants to send an email to your domain with a spoofed sender from your domain?  That seems strange.  For instance, I use MailChimp for opt-in email for two charities I work with.  Email broadcasts sent by the president of neighbohood.org have a Sender address like president=neighborhood.org@mail126.us2.mcsv.ne.  Is that perhaps what Zendesk means?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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