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Problem with connecting a BB Q10

I have a user that updated their BlackBerry Q10 to 10.1.0.273 and the connection to our Exchange 2003 server is now broken. On a older Blackberry it still connects. It look like the Q10 connect using smtp to the exchange server, but we have the Email Protection turned on. Has anyone else had this problem or know of a work around?

UTM 320
Running 9.100-16

Thanks

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0 cottonakin over 11 years ago

The Q10 uses Active Sync to connect to an Exchange server. Is that setup, configured and running on your Exchange 2003 box?

Also someone fixed a similar problem by following this:
http://ucblog.salehram.com/2010/05/10/fixing-the-problem-when-users-cannot-connect-to-exchange-server-using-activesync-to-sync-their-data/
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0 cottonakin over 11 years ago

The Q10 uses Active Sync to connect to an Exchange server. Is that setup, configured and running on your Exchange 2003 box?

Also someone fixed a similar problem by following this:
http://ucblog.salehram.com/2010/05/10/fixing-the-problem-when-users-cannot-connect-to-exchange-server-using-activesync-to-sync-their-data/
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