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[9.100-16] can't click on 'SMTP Spool' -- does nothing

luckman212
We have a ASG220 that was recently upgraded to 9.100-16 and after that started having problems delivering mail to one specific SMTP server (seems like a TLS issue). We had mail getting stuck in the outbound spool and I was checking it, there were 40-50 messages in there over the last few days.  I finally whitelisted the server in the Advanced settings and I think that fixed the problem.

Now however, when I click on Mail Manager and then SMTP Spool, nothing happens, the screen never 'updates'. The other tabs are fine (SMTP Quarantine, SMTP Log, POP3 Quarantine) just Spool doesn't work.

I checked CPU usage, memory and disk space etc -- all are fine. Nothing In /var/log/system.log etc. I rebooted the box twice already but that didn't fix the issue either.

Any ideas??


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  • 0

    Yes, that does reinitialize the databases.  Before you do that, there are two other things to try.

    Re-index SMTP only (from Andreas in 2008):

    psql -Upostgres -c"reindex database smtp;" smtp
    psql -Upostgres -c"vacuum;" smtp



    Reinitialize SMTP only (from Billybob in 2012):

    /var/mdw/scripts/smtp stop
    dropdb -U postgres smtp
    createdb -U postgres smtp
    /var/mdw/scripts/smtp start

    EDIT 2016-07-12: changed line 3 to createdb

    Please let us know if those still work.  In the postgresql command, you might need to use postgresql92 instead.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0

    Yes, that does reinitialize the databases.  Before you do that, there are two other things to try.

    Re-index SMTP only (from Andreas in 2008):

    psql -Upostgres -c"reindex database smtp;" smtp
    psql -Upostgres -c"vacuum;" smtp



    Reinitialize SMTP only (from Billybob in 2012):

    /var/mdw/scripts/smtp stop
    dropdb -U postgres smtp
    createdb -U postgres smtp
    /var/mdw/scripts/smtp start

    EDIT 2016-07-12: changed line 3 to createdb

    Please let us know if those still work.  In the postgresql command, you might need to use postgresql92 instead.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • 0 in reply to BAlfson
    I tried the re-index command and it resulted in a bunch of output...

    [FONT="Courier New"]gw1:/root # psql -Upostgres -c"reindex database smtp;" smtp
    NOTICE:  table "pg_catalog.pg_class" was reindexed
    NOTICE:  table "pg_catalog.pg_statistic" was reindexed
    NOTICE:  table "pg_catalog.pg_type" was reindexed
    NOTICE:  table "pg_catalog.pg_authid" was reindexed
    NOTICE:  table "pg_catalog.pg_proc" was reindexed
    NOTICE:  table "pg_catalog.pg_user_mapping" was reindexed
    NOTICE:  table "pg_catalog.pg_attribute" was reindexed
    NOTICE:  table "pg_catalog.pg_constraint" was reindexed
    NOTICE:  table "pg_catalog.pg_inherits" was reindexed
    NOTICE:  table "pg_catalog.pg_index" was reindexed
    NOTICE:  table "pg_catalog.pg_operator" was reindexed
    NOTICE:  table "pg_catalog.pg_opfamily" was reindexed
    NOTICE:  table "pg_catalog.pg_am" was reindexed
    NOTICE:  table "pg_catalog.pg_amop" was reindexed
    NOTICE:  table "pg_catalog.pg_amproc" was reindexed
    NOTICE:  table "pg_catalog.pg_language" was reindexed
    NOTICE:  table "pg_catalog.pg_largeobject_metadata" was reindexed
    NOTICE:  table "pg_catalog.pg_aggregate" was reindexed
    NOTICE:  table "pg_catalog.pg_rewrite" was reindexed
    NOTICE:  table "pg_catalog.pg_trigger" was reindexed
    NOTICE:  table "pg_catalog.pg_description" was reindexed
    NOTICE:  table "pg_catalog.pg_cast" was reindexed
    NOTICE:  table "pg_catalog.pg_enum" was reindexed
    NOTICE:  table "pg_catalog.pg_namespace" was reindexed
    NOTICE:  table "pg_catalog.pg_conversion" was reindexed
    NOTICE:  table "pg_catalog.pg_database" was reindexed
    NOTICE:  table "pg_catalog.pg_db_role_setting" was reindexed
    NOTICE:  table "pg_catalog.pg_tablespace" was reindexed
    NOTICE:  table "pg_catalog.pg_pltemplate" was reindexed
    NOTICE:  table "pg_catalog.pg_auth_members" was reindexed
    NOTICE:  table "pg_catalog.pg_shdepend" was reindexed
    NOTICE:  table "pg_catalog.pg_shdescription" was reindexed
    NOTICE:  table "pg_catalog.pg_ts_config" was reindexed
    NOTICE:  table "pg_catalog.pg_ts_config_map" was reindexed
    NOTICE:  table "pg_catalog.pg_ts_dict" was reindexed
    NOTICE:  table "pg_catalog.pg_ts_parser" was reindexed
    NOTICE:  table "pg_catalog.pg_largeobject" was reindexed
    NOTICE:  table "pg_catalog.pg_ts_template" was reindexed
    NOTICE:  table "pg_catalog.pg_extension" was reindexed
    NOTICE:  table "pg_catalog.pg_foreign_data_wrapper" was reindexed
    NOTICE:  table "pg_catalog.pg_foreign_table" was reindexed
    NOTICE:  table "pg_catalog.pg_default_acl" was reindexed
    NOTICE:  table "pg_catalog.pg_seclabel" was reindexed
    NOTICE:  table "pg_catalog.pg_shseclabel" was reindexed
    NOTICE:  table "pg_catalog.pg_collation" was reindexed
    NOTICE:  table "pg_catalog.pg_range" was reindexed
    NOTICE:  table "information_schema.sql_implementation_info" was reindexed
    NOTICE:  table "information_schema.sql_languages" was reindexed
    NOTICE:  table "information_schema.sql_packages" was reindexed
    NOTICE:  table "information_schema.sql_parts" was reindexed
    NOTICE:  table "information_schema.sql_sizing" was reindexed
    NOTICE:  table "information_schema.sql_sizing_profiles" was reindexed
    NOTICE:  table "pg_catalog.pg_attrdef" was reindexed
    NOTICE:  table "pg_catalog.pg_opclass" was reindexed
    NOTICE:  table "pg_catalog.pg_depend" was reindexed
    NOTICE:  table "pg_catalog.pg_foreign_server" was reindexed
    NOTICE:  table "information_schema.sql_features" was reindexed
    NOTICE:  table "public.greylist_retry_hosts" was reindexed
    NOTICE:  table "public.import" was reindexed
    NOTICE:  table "public.l" was reindexed
    NOTICE:  table "public.m" was reindexed
    NOTICE:  table "public.greylist_msg_hashes" was reindexed
    NOTICE:  table "public.q" was reindexed
    REINDEX
    gw1:/root #[/FONT]

    Sad news is, that it did not fix the problem.
    I'm scared to run the 2nd set of commands -- dropping the smtp table completely seems kind of dangerous. Don't want to be the guinea pig on that one. Is there any other way to debug this strange issue??
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