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unable to release mail from quarantine

I was able to easily clear out the cruft the pop3 filter caught..however the 5 legitimate e-mails won't be release3d.  I have tried releasing them, I have tried releasing and reporting as false positive..I have tried under ie7, ff 3.0.8 and google chorme to no avail.  Also individually selecting an e-mail and trying to release or report as a false positive is not working either..it simply resets itself to being set to no action and the mail being unselected.  I am NOT using the pop3 prefetch on this particular machine.  any ideas?


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  • William, are you realeasing in the User Portal or the Mail Manager?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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  • William, are you realeasing in the User Portal or the Mail Manager?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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