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emails stuck in smtp spool with error

hello i have got 2 emails being sent to the same email address that are stuck in the smtp spool with error state, i did a retry to resend the emails but again they were put back in the smtp spool. The emails have an attachment of 7mb and 12mb respectively. How can i release the emails?

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0 FormerMember over 3 years ago

Hi ssali prosper,

Thanks for reaching out, and welcome to the Sophos Community!

Check out the following troubleshooting KBA: Sophos XG Firewall: MTA troubleshooting guide.

Does outbound email works if you send it without an attachment? Is it a new setup?

Thanks,
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0 FormerMember over 3 years ago

Hi ssali prosper,

Thanks for reaching out, and welcome to the Sophos Community!

Check out the following troubleshooting KBA: Sophos XG Firewall: MTA troubleshooting guide.

Does outbound email works if you send it without an attachment? Is it a new setup?

Thanks,
Cancel
Vote Up 0 Vote Down

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