Email Error

Just an update. I've tried to delete my email account, still my email showing up on the logs just like the one above. 

Thanks

Hi and welcome to the UTM Community!

Those log lines represent four different emails that it's not yet time to retry delivery.  Pick one, find the last time Exim tried to deliver it and show us the relevant log lines.

The SMTP logs can be seen in 'Logging & Reporting >> View Log Files'.  At the command line, today's log is /var/log/smtp.log and the earlier logs for February are gzipped in /var/log/smtp/2021/02.

Cheers - Bob

Hi, Thank you! Here's the latest log and there's bunch of it like this

Is there any way to delete those emails that are trying to resend? 

2021:02:15-07:10:00 lbpsc-utm exim-out[28229]: 2021-02-15 07:10:00 Start queue run: pid=28229
2021:02:15-07:10:00 lbpsc-utm exim-out[28229]: 2021-02-15 07:10:00 End queue run: pid=28229
2021:02:15-07:11:00 lbpsc-utm exim-out[28805]: 2021-02-15 07:11:00 Start queue run: pid=28805
2021:02:15-07:11:00 lbpsc-utm exim-out[28805]: 2021-02-15 07:11:00 End queue run: pid=28805
2021:02:15-07:12:00 lbpsc-utm exim-out[29015]: 2021-02-15 07:12:00 Start queue run: pid=29015
2021:02:15-07:12:00 lbpsc-utm exim-out[29015]: 2021-02-15 07:12:00 End queue run: pid=29015
2021:02:15-07:13:00 lbpsc-utm exim-out[29280]: 2021-02-15 07:13:00 Start queue run: pid=29280
2021:02:15-07:13:00 lbpsc-utm exim-out[29280]: 2021-02-15 07:13:00 End queue run: pid=29280
2021:02:15-07:14:00 lbpsc-utm exim-out[29428]: 2021-02-15 07:14:00 Start queue run: pid=29428
2021:02:15-07:14:00 lbpsc-utm exim-out[29428]: 2021-02-15 07:14:00 End queue run: pid=29428
2021:02:15-07:15:00 lbpsc-utm exim-out[29518]: 2021-02-15 07:15:00 Start queue run: pid=29518
2021:02:15-07:15:00 lbpsc-utm exim-out[29518]: 2021-02-15 07:15:00 End queue run: pid=29518
2021:02:15-07:16:00 lbpsc-utm exim-out[29906]: 2021-02-15 07:16:00 Start queue run: pid=29906
2021:02:15-07:16:00 lbpsc-utm exim-out[29906]: 2021-02-15 07:16:00 End queue run: pid=29906
2021:02:15-07:17:00 lbpsc-utm exim-out[30175]: 2021-02-15 07:17:00 Start queue run: pid=30175
2021:02:15-07:17:00 lbpsc-utm exim-out[30175]: 2021-02-15 07:17:00 End queue run: pid=30175
2021:02:15-07:18:00 lbpsc-utm exim-out[30429]: 2021-02-15 07:18:00 Start queue run: pid=30429
2021:02:15-07:18:00 lbpsc-utm exim-out[30429]: 2021-02-15 07:18:00 End queue run: pid=30429
2021:02:15-07:19:00 lbpsc-utm exim-out[30814]: 2021-02-15 07:19:00 Start queue run: pid=30814
2021:02:15-07:19:00 lbpsc-utm exim-out[30814]: 2021-02-15 07:19:00 End queue run: pid=30814

Hi, Thank you! Here's the latest log and there's bunch of it like this

Is there any way to delete those emails that are trying to resend? 

2021:02:15-07:10:00 lbpsc-utm exim-out[28229]: 2021-02-15 07:10:00 Start queue run: pid=28229
2021:02:15-07:10:00 lbpsc-utm exim-out[28229]: 2021-02-15 07:10:00 End queue run: pid=28229
2021:02:15-07:11:00 lbpsc-utm exim-out[28805]: 2021-02-15 07:11:00 Start queue run: pid=28805
2021:02:15-07:11:00 lbpsc-utm exim-out[28805]: 2021-02-15 07:11:00 End queue run: pid=28805
2021:02:15-07:12:00 lbpsc-utm exim-out[29015]: 2021-02-15 07:12:00 Start queue run: pid=29015
2021:02:15-07:12:00 lbpsc-utm exim-out[29015]: 2021-02-15 07:12:00 End queue run: pid=29015
2021:02:15-07:13:00 lbpsc-utm exim-out[29280]: 2021-02-15 07:13:00 Start queue run: pid=29280
2021:02:15-07:13:00 lbpsc-utm exim-out[29280]: 2021-02-15 07:13:00 End queue run: pid=29280
2021:02:15-07:14:00 lbpsc-utm exim-out[29428]: 2021-02-15 07:14:00 Start queue run: pid=29428
2021:02:15-07:14:00 lbpsc-utm exim-out[29428]: 2021-02-15 07:14:00 End queue run: pid=29428
2021:02:15-07:15:00 lbpsc-utm exim-out[29518]: 2021-02-15 07:15:00 Start queue run: pid=29518
2021:02:15-07:15:00 lbpsc-utm exim-out[29518]: 2021-02-15 07:15:00 End queue run: pid=29518
2021:02:15-07:16:00 lbpsc-utm exim-out[29906]: 2021-02-15 07:16:00 Start queue run: pid=29906
2021:02:15-07:16:00 lbpsc-utm exim-out[29906]: 2021-02-15 07:16:00 End queue run: pid=29906
2021:02:15-07:17:00 lbpsc-utm exim-out[30175]: 2021-02-15 07:17:00 Start queue run: pid=30175
2021:02:15-07:17:00 lbpsc-utm exim-out[30175]: 2021-02-15 07:17:00 End queue run: pid=30175
2021:02:15-07:18:00 lbpsc-utm exim-out[30429]: 2021-02-15 07:18:00 Start queue run: pid=30429
2021:02:15-07:18:00 lbpsc-utm exim-out[30429]: 2021-02-15 07:18:00 End queue run: pid=30429
2021:02:15-07:19:00 lbpsc-utm exim-out[30814]: 2021-02-15 07:19:00 Start queue run: pid=30814
2021:02:15-07:19:00 lbpsc-utm exim-out[30814]: 2021-02-15 07:19:00 End queue run: pid=30814

In 'Logging & Reporting >> View Log Files', on the 'Today's Log Files' tab, [view] the SMTP Proxy log.  Search for 1l9LH6-0003s5-4U or another email ID with this problem if 1l9LH6-0003s5-4U has been deleted by Exim.  We need to see the log lines related to an email with this delivery problem - in other words, what happens when delivery is retried?

Cheers - Bob 

Hi, 

Upon checking, we haven't found any logs with that specific ID. 

Here is the updated logs

2021:02:16-00:00:02 lbpsc-utm smtpd[2917]: Reset password: Connecting to Confd was successful.
2021:02:16-00:00:02 lbpsc-utm smtpd[2917]: Reset password: Confd returned the expected expiry period: 30 day(s).
2021:02:16-00:00:02 lbpsc-utm smtpd[2918]: Expired letters: Removing letters from SPX Portal that are older than 30 days...
2021:02:16-00:00:02 lbpsc-utm smtpd[2918]: Expired letters: There was an error while removing expired letters: 
2021:02:16-00:00:03 lbpsc-utm smtpd[2917]: Reset password: Expired passwords successfully deleted.

May I ask what does that mean?

Also, our problem is that our mail server blocked our IP address, we cannot send and receive while connected to our network. Based on our provider, they said that there's a multiple authentication attempt on our side thats why our IP is blocked. We are trying to look for the email account whose trying to authenticate multiple times.

Im hoping I can find help here pls.


Thank you!

That has to do with standard SMTP maintenance and SPX encryption passwords - nothing to do with this issue.  Someone knowledgeable needs to login to WebAdmin on your system.  Sophos support is in Manila, so you should get a case open with them.

Cheers - Bob