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UTM 9.510-5 is blocking lots of mail in/out and internal as SPAM

VE01

HI,

 

Since 8:48 AM CET out UTM is blocking almost almost all mail as SPAM , it started with outgoing mail only but now also incoming mail is effected.

We need urgent support, I'm already on hold for 45 minutes with Sophos Support!

Regards,

Dave



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  • +1

    SOLVED

    Reply from Shophos Technical Support:

    The response that I got back from the labs was that the messages were classified as spam because it contained the URL schemas.microsoft.com/office/2004/12/omml, which was misclassified as spam.

    They now have cleared the reputation of this URL and as you checked already, it seems that it fixed the issue.

     

Reply
  • +1

    SOLVED

    Reply from Shophos Technical Support:

    The response that I got back from the labs was that the messages were classified as spam because it contained the URL schemas.microsoft.com/office/2004/12/omml, which was misclassified as spam.

    They now have cleared the reputation of this URL and as you checked already, it seems that it fixed the issue.

     

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