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Email marked as SPAM - How to know why?

Hello guys,

We currently have one Sophos SG210 with Email protection activated.

SPAM filter (in Antispam tab) is on and behavior is to warn our users with a [SPAM] tag.

However, a user reported me that several emails from DHL (shipment confirmation - no attachment / only text) were on her "Junk email" folder. 

Is there a way to have an information why these emails were marked as [SPAM] by SPAM filter? I tried to consult the logs but don't see these mails as SPAM and in the mail manager, there are marked as delivered (which is true in fact but they were tagged) however.

Kind Regards,

DeltaSM



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  • Hi DeltaSM,

     

    i havent any UTM here to check but isnt there any information in the SMTP Proxy log if you search for the source mail you might find something.

     

    Regards

     

    Jason

    Regards

    Jason

    Sophos Certified Architect - UTM

  • Hello Jason,

    I find my email but no information about spam detection or something else.

    Do I have to have some SPAM information normally?

    Regards,

    DeltaSM

  • Hi,

     

    even so i see it in mail manager, i can see in the smtp proxy something like "rejected after data" which can mean as far as i could check that, that the rbl check wasnt announced until the whole message was received. So the sender would need to get the mail off a black list i guess.

     

    But i would be interested as well how i can more detailed information on a mail that was declared as spam.

     

    Regards

     

    Jason

    Regards

    Jason

    Sophos Certified Architect - UTM

Reply
  • Hi,

     

    even so i see it in mail manager, i can see in the smtp proxy something like "rejected after data" which can mean as far as i could check that, that the rbl check wasnt announced until the whole message was received. So the sender would need to get the mail off a black list i guess.

     

    But i would be interested as well how i can more detailed information on a mail that was declared as spam.

     

    Regards

     

    Jason

    Regards

    Jason

    Sophos Certified Architect - UTM

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