[WARN-129] Spam Filter cannot query database servers

Same issue here, @ Netherlands, Groningen

Same problem here

Same here. Just got emails from 7 of our UTMs. 

Looks like in the past the fix has been on the Sophos side.

community.sophos.com/.../warn-129-spam-filter-cannot-query-database-servers

this problem was already solved?

Kindly Regards

Salut Pierre and welcome to the UTM Community!

This is just a indication that Sophos is doing maintenance on the database servers.  Nothing to worry about.

Cheers - Bob

It would be nice if the email that gets sent had noted this or linked to a page that would indicate in maintenance was the cause or not. 

The email is a notification from the UTM - it's not a broadcast from Sophos.  Usually, the messages are triggered by a local problem in the area of the User.   In this case, I saw messages from clients' UTMs all around the USA and in Europe.  I guess it wouldn't have been a planned outage.

Cheers - Bob

I understand the email came straight from the individual UTMs but that does not mean it can not link to a global status page that would indicate if the database servers were having issues of not. 

I also take issue with a few other things about this notice. Not sure if this is the best place. Maybe you can link me to a feature request area. 

1.) The UTMs do not email when they were able to connect again. This leaves us wondering if it is still an issue. 

2.) The email does not list what the database servers are called. If this was a issue that was not global it would have been a tricky one to troubleshoot. The more information in these emails the better. 

3.) It does not list an area, be it global or on the UTM, to check the current status. After the down email we were left in the dark.

Ideas is what you want.

Cheers - Bob