Hello all,
I've different sophos utm setup by different client. On of this sophos utm (is a software Active/Passive) mode, is updated to 9.414-2 and when I try to check or download the new firmware I got this error in the log:
2017:07:14-07:42:02 SOPHOS001-1 audld[10330]: Starting Up2Date Package Downloader
2017:07:14-07:42:09 SOPHOS001-1 audld[10330]: patch up2date possible
2017:07:14-07:42:09 SOPHOS001-1 audld[10330]: Using static update server list in HA mode
2017:07:14-07:42:18 SOPHOS001-1 audld[10330]: Could not connect to Server us1.utmu2d.sophos.com (status=500 Internal Server Error).
2017:07:14-07:42:18 SOPHOS001-1 audld[10330]: Could not connect to Server us2.utmu2d.sophos.com (status=500 Internal Server Error).
2017:07:14-07:42:23 SOPHOS001-1 audld[10330]: Could not connect to Authentication Server us1.utmu2d.sophos.com (code=500 500 Internal Server Error).
2017:07:14-07:42:31 SOPHOS001-1 audld[10330]: id="3701" severity="info" sys="system" sub="up2date" name="Authentication successful"
this isse is occurring since a while (so I don't think is a temporary problem).
the patterns are working correctly and are up2date, while firmware nope.
in other clients (and also at home) I don't have any of this problem, and I'm using the same ISP with the same DNS servers.
what could I do?
thank you very much, best regards
Nicola
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